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About us

At PGQ Services

Lisa-Ann

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Lisa-Ann Basson is a transformational leader with nearly 20 years of unwavering success in revolutionising healthcare governance, operations, and quality compliance.

She has rescued underperforming services, leading CQC ratings from ‘Inadequate’ to ‘Good’ during the most turbulent periods of healthcare history, including the pandemic — a feat formally recognised by CQC leadership.

Lisa-Ann has...

Dominant Strengths

Built and executed strategic risk management systems that protected services under intense external scrutiny.

Introduced service improvement pathways that accelerated regulatory compliance and care excellence.

Developed new care models and positioned services as regional leaders in specialist rehabilitation.

Regulatory Compliance Mastery (CQC, Care Standards)

Strategic Service Development

Risk Management and Governance Excellence

People-Centric Leadership and Organisational Culture Shift

Kelly Mulhern

Kelly Mulhern is a nationally recognised powerhouse with over 25 years of driving innovation, performance, and excellence across the NHS and independent healthcare sectors.Renowned for engineering the turnaround of failing hospitals and nursing homes, Kelly has increased CQC ratings by an outstanding 80% across nine locations, secured national acclaim for pandemic leadership, and influenced healthcare strategy at a national level.

Kelly Mulhern has...

Dominant Strengths

Delivered the full design and launch of new services from ground build to operational success.

Carried out strategic frameworks that increased profitability and performance against national outcome measures. 

Delivered collaborative projects with NHS England, setting the standard for national commissioning partnerships.

Full-Spectrum Organisational Turnaround

Board Governance & Risk Mitigation Architect

Clinical and Operational System Design

Profitability Strategy & Service Expansion

KM Photo 2.png

Kelly Mulhern

Kelly Mulhern is a nationally recognised powerhouse with over 25 years of driving innovation, performance, and excellence across the NHS and independent healthcare sectors.
Renowned for engineering the turnaround of failing hospitals and nursing homes, Kelly has increased CQC ratings by an outstanding 80% across nine locations, secured national acclaim for pandemic leadership, and influenced healthcare strategy at a national level.

Kelly Mulhern has...

Dominant Strengths

Delivered the full design and launch of new services from ground build to operational success.

Carried out strategic frameworks that increased profitability and performance against national outcome measures.

 Delivered collaborative projects with NHS England, setting the standard for national commissioning partnerships.

Full-Spectrum Organisational Turnaround

Board Governance & Risk Mitigation Architect

Clinical and Operational System Design

Profitability Strategy & Service Expansion

Book with Kelly

 Kelly Mulhern

KM Photo 2.png

Kelly Mulhern is a nationally recognised powerhouse with over 25 years of driving innovation, performance, and excellence across the NHS and independent healthcare sectors.

Renowned for engineering the turnaround of failing hospitals and nursing homes, Kelly has increased CQC ratings by an outstanding 80% across nine locations, secured national acclaim for pandemic leadership, and influenced healthcare strategy at a national level.

Kelly Mulhern has...

Dominant Strengths

Delivered the full design and launch of new services from ground build to operational success.

Carried out strategic frameworks that increased profitability and performance against national outcome measures.

 Delivered collaborative projects with NHS England, setting the standard for national commissioning partnerships.

Full-Spectrum Organisational Turnaround

Board Governance & Risk Mitigation Architect

Clinical and Operational System Design

Profitability Strategy & Service Expansion

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