top of page
07958658847
07454270008
About us
At PGQ Services
Lisa-Ann

Lisa-Ann Basson is a transformational leader with nearly 20 years of unwavering success in revolutionising healthcare governance, operations, and quality compliance.
She has rescued underperforming services, leading CQC ratings from ‘Inadequate’ to ‘Good’ during the most turbulent periods of healthcare history, including the pandemic — a feat formally recognised by CQC leadership.
Lisa-Ann has...
Dominant Strengths
Built and executed strategic risk management systems that protected services under intense external scrutiny.
Introduced service improvement pathways that accelerated regulatory compliance and care excellence.
Developed new care models and positioned services as regional leaders in specialist rehabilitation.
Regulatory Compliance Mastery (CQC, Care Standards)
Strategic Service Development
Risk Management and Governance Excellence
People-Centric Leadership and Organisational Culture Shift
Kelly Mulhern
Kelly Mulhern is a nationally recognised powerhouse with over 25 years of driving innovation, performance, and excellence across the NHS and independent healthcare sectors.Renowned for engineering the turnaround of failing hospitals and nursing homes, Kelly has increased CQC ratings by an outstanding 80% across nine locations, secured national acclaim for pandemic leadership, and influenced healthcare strategy at a national level.
Kelly Mulhern has...
Dominant Strengths
Delivered the full design and launch of new services from ground build to operational success.
Carried out strategic frameworks that increased profitability and performance against national outcome measures.
Delivered collaborative projects with NHS England, setting the standard for national commissioning partnerships.
Full-Spectrum Organisational Turnaround
Board Governance & Risk Mitigation Architect
Clinical and Operational System Design
Profitability Strategy & Service Expansion

Kelly Mulhern
Kelly Mulhern is a nationally recognised powerhouse with over 25 years of driving innovation, performance, and excellence across the NHS and independent healthcare sectors.
Renowned for engineering the turnaround of failing hospitals and nursing homes, Kelly has increased CQC ratings by an outstanding 80% across nine locations, secured national acclaim for pandemic leadership, and influenced healthcare strategy at a national level.
Kelly Mulhern has...
Dominant Strengths
Delivered the full design and launch of new services from ground build to operational success.
Carried out strategic frameworks that increased profitability and performance against national outcome measures.
Delivered collaborative projects with NHS England, setting the standard for national commissioning partnerships.
Full-Spectrum Organisational Turnaround
Board Governance & Risk Mitigation Architect
Clinical and Operational System Design
Profitability Strategy & Service Expansion
Kelly Mulhern

Kelly Mulhern is a nationally recognised powerhouse with over 25 years of driving innovation, performance, and excellence across the NHS and independent healthcare sectors.
Renowned for engineering the turnaround of failing hospitals and nursing homes, Kelly has increased CQC ratings by an outstanding 80% across nine locations, secured national acclaim for pandemic leadership, and influenced healthcare strategy at a national level.
Kelly Mulhern has...
Dominant Strengths
Delivered the full design and launch of new services from ground build to operational success.
Carried out strategic frameworks that increased profitability and performance against national outcome measures.
Delivered collaborative projects with NHS England, setting the standard for national commissioning partnerships.
Full-Spectrum Organisational Turnaround
Board Governance & Risk Mitigation Architect
Clinical and Operational System Design
Profitability Strategy & Service Expansion
bottom of page