Effective Date: 08/05/2025

PGQ Solutions (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

 

1. Who We Are

 

PGQ Solutions provides healthcare governance consultancy, with a focus on helping care providers achieve and maintain Care Quality Commission (CQC) compliance. Our services are led by Lisa-Ann Basson, a highly experienced healthcare leader.

 

2. What Information We Collect

 

 

We may collect and process the following personal data:

Information You Provide Directly:

• Name

• Email address

• Telephone number

• Organisation name

• Details of your enquiry or message

Automatically Collected Information:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the website

 

3. How We Use Your Information

 

 

We use your personal data to:

•  

• Respond to your enquiries or service requests

• Provide and manage our consultancy services

• Send you information you’ve requested (e.g., updates, newsletters)

• Improve our website and user experience

• Comply with legal or regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

 

4. Lawful Bases for Processing

 

We rely on the following legal bases under UK GDPR:

•  

• Consent – when you give us permission (e.g., subscribing to updates)

• Contract – to fulfil a consultancy or support agreement

• Legal Obligation – when required by law

• Legitimate Interest – for business and operational purposes that do not override your rights

 

5. Data Sharing and Third Parties

 

We may share your data with trusted third-party service providers (e.g., email platforms, CRM systems) who help us operate our business, but only under strict confidentiality agreements.

We may also share your data if required by law or in connection with legal proceedings.

 

6. Data Retention

 

We keep personal data only for as long as necessary:

•  

• To fulfil the purposes outlined above

• To comply with legal obligations

• For record-keeping or reporting (typically no longer than 7 years)

 

7. Your Rights

 

You have the right to:

•  

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
  Enquiries@pgqcare.co.uk

 

8. Security

 

We use appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

 

9. Cookies

 

Our website may use cookies to enhance your experience. You can control cookie settings through your browser. Please see our Cookie Policy [Insert Link] for more details.

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Please review it regularly.

 

11. Contact Us

 

If you have any questions or wish to exercise your rights, please contact:

 

PGQ Solutions
Email:  Enquiries@pgqcare.co.uk
Phone: 07958658847