Are YOU Ready? Key Updates on CQC’s Regulatory Changes
- lisa-annbasson
- Jun 25
- 3 min read
Updated: Jul 10
One of the most publicized issues has been the delay in publishing inspection reports. By May 2025, the Care Quality Commission (CQC) had reduced the backlog from over 500 unpublished reports to just 38. This significant improvement was achieved through interim workarounds and the development of more sustainable digital systems.
What This Means for Providers
You can expect quicker access to your inspection outcomes.
Be prepared to respond and act on published reports much faster.
The New Scoring and Assessment Framework
Since December 2023, CQC introduced its new Single Assessment Framework (SAF). Unlike the previous key question and evidence category system, services are now evaluated against Quality Statements that align with 'I' and 'We' statements developed with input from service users and frontline staff.
Key Changes in Assessment
To support this new framework, CQC has implemented a "hybrid" scoring system. While fully integrated technology is still in development, CQC is currently using interim systems to apply consistent scoring logic.
What This Means for Providers
Be aware that evidence gathering is now more frequent and diverse—including data from digital records, people's experiences, and ongoing engagement.
Ratings can be updated without a full site visit, making real-time compliance essential.
Technology Overhaul
A critical independent review of CQC's technology identified major shortcomings, leading to 23 improvement recommendations. CQC is now implementing a phased digital transformation strategy aimed at enhancing its regulatory processes.
Areas of Improvement
This includes:
Rebuilding internal systems for inspections and registration.
Improving the provider portal experience.
Enhancing analytics to support fair and consistent regulation.
What This Means for Providers
Expect to interact more frequently with CQC via digital tools.
Keep your systems updated and ensure that your team is trained to respond to digital requests and notifications.
Leadership and Governance Improvements
In 2024, CQC appointed Sir Mike Richards as Chair and welcomed a new Chief Inspector of Adult Social Care and Integrated Care, among other key leadership changes. This leadership refresh aims to reset the organization’s culture and focus on delivering effective regulation.
Emphasis on Values
They have also launched “The CQC Way”—a vision and values framework co-designed with CQC staff and partners to promote fairness, consistency, and a focus on improvement during inspections.
What This Means for Providers
You’ll begin to see a more values-led, consistent tone in how CQC engages with services.
Provider feedback will increasingly shape CQC methodology, so it's essential to get involved in consultations when invited.
Expanding System-Level Regulation
CQC is now formally assessing Local Authorities (LAs) and piloting approaches to evaluate Integrated Care Systems (ICSs). Early feedback emphasizes the importance of clearly defined roles and collaboration between system partners. While ICS assessments are currently paused pending further government guidance, assessments for LAs are proceeding as planned.
Impact on Providers
Your service may be impacted by how your Local Authority is performing.
Evidence of your contribution to system-level quality improvement will be increasingly valued.
Action Steps for Providers
Here are some practical steps to help you stay ahead in this new regulatory environment:
Stay Inspection Ready: With dynamic scoring and digital engagement, every day counts. PGQ Ltd offers readiness reviews based on SAF.
Review Your Quality Statements: Align your internal audits and Quality Improvement Plans (QIPs) with CQC’s new framework.
Use the Provider Portal: Make sure you’re submitting up-to-date service information.
Get Involved: Participate in CQC consultations and webinars. It’s your opportunity to influence the system.
Collaborate with System Partners: Build relationships with LAs and ICSs—CQC is monitoring how care functions across the system.
Preparing for the Future
In light of these significant changes, providers need to adapt quickly. The shift towards more integrated and dynamic regulatory practices means that staying informed and proactive is more critical than ever. By engaging with the new strategies and frameworks outlined by CQC, providers can ensure they are well-equipped to meet future challenges.
Embrace the Change
Proactive engagement with these evolving standards will not only improve your compliance but can also enhance the quality of care you provide. Every member of your team should understand these changes, making it easier to adapt.
Maintaining high standards in care goes hand in hand with being responsive to the CQC's expectations. As we embrace these changes, remember that one key aspect is to ensure that patient care remains at the forefront of all regulatory actions.
If you want to learn more about the CQC's new frameworks and how they impact your practice, explore available resources.
By staying informed and engaged, you not only ensure compliance but also become a part of the conversation shaping the future of care in our communities.
